Lead Generation for Spas & Wellness Clinics

A single treatment is booked in the calendar, but a group, a company or a bride with her friends has to ask, and such requests are worth the most.

• The form for groups asks the date, the number of people, the occasion and whether treatments are wanted or only the pool and saunas, and it goes to the person who prepares the quote.
• The sender sees at once who will answer and by when, and receives the group offer as a file that can be passed on to the others.

In a small spa the person who answers the phone is often in a treatment room with a guest at that moment.

• Missed calls are recorded with their hour and get a text with a link to online booking, and the list of people to ring back is gone through at fixed times of day.
• We check when calls bunch together, usually at lunchtime and after work, and suggest that somebody sits at the desk in those hours first.

A voucher holder is an enquiry already paid for, and many of them forget about it until the validity is running out.

• With the consent of the buyer and of the person who received it, a reminder goes out before the validity ends, with a link to free dates on quieter days.
• After a first visit the guest gets one message suggesting the next treatment, and every enquiry, call and voucher has its status on a shared list.