Lead Generation for Personal Injury Law Firms

Whoever takes an enquiry after an accident needs the same few facts every time, in the same order.

• The form and the phone script ask when the accident happened, what kind it was, who was at fault, whether a doctor treated the injury and whether another lawyer already acts.
• With those answers a lawyer can say the same day whether the firm takes the case, and nobody is kept waiting long for a refusal.

Someone on a ward, at physiotherapy or back at work on light duties cannot always pick up.

• The form lets the person choose a time to be called and say that a relative speaks for them, and that relative's name is recorded with the enquiry.
• Missed calls are returned in the order they came, the same day, and each attempt is noted so that two people do not ring the same family twice.

Between the lawyer saying yes and the client signing, cases move to firms that made signing easier.

• Engagement papers go out for signature on a phone, or a lawyer brings them on a home or hospital visit, together with a plain page explaining the fee.
• The register shows each enquiry by stage, from new to signed or declined with the reason, and a reminder goes out when medical records or the police report are still missing.