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Social Media Marketing for Cafes & Bars

Social media for cafes and bars needs only two channels: Instagram, where the room and the drinks are judged, and Facebook, where locals check what is on this week.

Many people look at a venue's account in the hour before they go out, so what is posted that afternoon matters more than anything from last month.

See the full Social Media Marketing service·See what we offer cafes and bars

Cafe and bar owner planning the guest experience for brunch and for the evening

Online challenges for cafes and bars

The usual problem is a feed that looks polished but does not help anyone decide to book.

Guests still find and compare you through “cafe near me”, “bar near me” and brunch searches.

Coffee, brunch and nights out need different reasons to come

Cafes and bars serve many occasions, and guests expect different things from each.

  • One general page about the venue fits none of these moments well.
  • A page for each occasion turns more browsing into visits.

Mixed messages about your venue put off people deciding where to go

When social media, maps and your website disagree, people are less sure about coming.

  • Making the same promise everywhere brings better bookings and walk-ins.
  • One consistent message means less hesitation at the moment of choice.

Table requests sent as messages and answered the next day

Guests write to ask whether there is a table tonight or until when the kitchen serves, and expect an answer before they leave home.

  • A reply after closing time reaches someone who has already sat down elsewhere.
  • Questions answered in public comments clutter the posts that should show the room.

Social Media Marketing approach for cafes and bars

For cafes and bars, we plan social media around themes that build confidence to book, proof guests can see and replies to comments that support the experience you sell, instead of chasing general lifestyle reach.

Instagram for the look, Facebook for the dates

A cafe or a bar does not need every network, only the two where locals already look for somewhere to go.

  • Instagram shows what the place looks and tastes like today: the cake that just came out of the oven, the new beer on tap, the light at the window seat.
  • Facebook still carries events and the local groups where neighbours ask for a bar that shows the match, so each quiz and concert is created there as an event with the hour.

Photos by whoever is on shift

No cafe keeps a photographer on the payroll, and a hired session shows a room that looks different a season later.

  • We agree a short list anyone on the team can shoot with a phone: one drink by the window, one face behind the counter, one picture of the board each time it changes.
  • A realistic rhythm is a few posts in the week and a story on the days something happens, kept up in August and in January alike.

Messages that are really table bookings

Much of what arrives in the inbox of a bar is a question about a table, the kitchen hours or a lost scarf.

  • Saved replies cover the common ones, and one person checks the inbox before opening and before the evening shift, because a question about tonight is worth nothing tomorrow.
  • A complaint in the comments gets a short public answer and an invitation to talk in private, and nobody argues about a spilled drink under a photo.

Social Media Marketing process for cafes and bars

01

Channel choice

We pick the channels your customers really use and leave the others alone.

02

What to show

We plan what to post, who takes the photos and a rhythm the team can keep. For cafes and bars, we agree what never appears in a post, such as guests' faces without asking or drinks shown in a way the alcohol rules forbid.

03

Comments and messages

We agree who answers comments and messages, how fast, and what is never discussed in public.

04

Paid support and review

We pay to promote a post only when it has a clear job, and judge the work by messages and enquiries, not followers.

Cafe and bar planning with the menu, the timing of events and what local guests want

How we measure results for cafes and bars

Bookings that began in messages and evenings filled after a post are what we count, not likes on a latte.

Questions about Social Media Marketing for cafes and bars

Plain answers about Social Media Marketing, written for cafes and bars.

When the post has a date and something to do: a concert on Friday, the opening of the garden, the first day of a new brunch menu.

  • A small sum is enough, shown to people who live or work within a walk of the door.
  • Paying to push an ordinary photo of a latte buys views from people who will never pass by.

With care.

  • The networks restrict how alcohol is advertised and to whom, and many countries add rules of their own, so a paid post about cheap shots may be refused or break the law.
  • We show the craft, the room and the evening, check the rules where you trade and set paid posts for adults only.

Photos are enough to start with and far better than videos nobody has time to make.

  • Short video pays off when someone on the team enjoys filming: pouring a drink, steaming milk, setting up before the band.
  • If that person exists, we plan the videos around them.
  • If not, a steady run of honest photos does more than three clips followed by silence.

Sharing a story in which you were tagged is exactly what that feature is for.

  • Putting a guest's photo into your own feed or into an advert needs their yes first, and a short message asking for it nearly always gets one.
  • Pictures in which other guests can be recognised are better left alone, and those with children always.

General questions about Social Media Marketing, the same for every trade, are in our FAQ.

FAQ: Social Media Marketing

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