Lead Generation for Pest Control Companies

Every enquiry is asked the same things first: which pest, a home or a business, and is it inside now.

• Wasps in a child's bedroom go straight to the technician on duty. Ants on a terrace get a slot later in the week. A café asking about regular visits goes to whoever writes proposals.
• The website form and the person on the phone follow the same order, so an enquiry is sorted the same way whoever takes it.

Callers often describe bees as wasps, and what sounds like rats is sometimes a bird under the roof.

• A reply by text asks for a photo of the insect, the droppings or the damage. Often that settles the pest, the method and a price range before anyone drives out.
• Calls meant for somebody else, such as a swarm of honey bees, are passed on with a telephone number, and the caller remembers who helped.

Pests are found after work, and the firm that answers at that hour gets the visit.

• Out of hours a call is taken by the person on duty or by an answering service that has your questions, and a missed call gets a text naming the time of the call back.
• Each treatment is written into one list with the date of the next check. The customer receives a reminder that does not name the pest, in case the phone lies on a desk at work.